Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
The package will be delivered in about 8-13 days. If there are customs inspections or weather factors, the package may be delayed. If the item is not delivered within 25 days, please contact customer service and we will arrange re-delivery or refund.
The package will be delivered in about 8-13 days. If there are customs inspections or weather factors, the package may be delayed. If the item is not delivered within 25 days, please contact customer service and we will arrange re-delivery or refund.
We support 90% of countries except Africa and remote island countries.
They might be shipped in separate packages, and multiple tracking numbers will be provided after shipping.
If the package stops updating or is destroyed by customs, contact our customer service for re-delivery (if UPS or Fedex shows delivery, this situation is deemed delivered by default)
Our price include shipping fee.
If you need to swap an item
Returns and Exchanges
Please contact customer service to obtain the return address (the return address is in China, you need to bear the shipping fee)
If size and product is wrong, we can reship. but you need return it.
we will send you address to return it and we will pay the ship fee
We will not make any claims if the shoe box is damaged.
If there is a weight problem with the product, we can refund or resend it.
Please contact customer service to obtain the return address (the return address is in China, you need to bear the shipping fee)
Please contact us via email or Whatsapp.
Please contact the post office for address modification.
If we do not receive the return, we cannot refund or exchange the item.
Order cancellations require a cancellation fee as we need to pay the financial service provider.
Yes, you can.